Gautier GARIN
Responsable Intégration et Comptes Clients France, Italie & Espagne, Trustpilot
Graduated with a Master of Science in International Management, European Business Realities, I have significant experiences in the field of management, especially in sales and marketing.
During one and half year, I've been preparing the French market for Trustpilot, a Danish e-business start-up and creating a customers portfolio. We are now developing massively the French market with sales. In that optic, I moved to a position of Customer Success Executive, a mix between onboarding & account management and maintenance.
I consider myself as a person open-minded, proactive, quick-learning, organized, professional and rigorous, with a strong international profile that makes me flexible and mobile in terms of job and country of residence.
As an enthusiastic and goal oriented individual, I’m always looking for new challenges and ongoing development but I believe that by working hard both individually and in a team the best results are achievable.
My main professional goal is in this respect to intervene in an enriching and multicultural environment, within which I would be able to promote openness and human contact, develop deep international management skills and knowledge and contribute to make everyone feel fulfilled, on a professional but also on a personal scale.
Do not hesitate to contact me for further information: gautier.garin42@gmail.com
Specialties
Web Analytics, Building Customer Relations,Account Management, Web Services, Customer Relationship Management, Customer portfolio development, Sales, Marketing strategy coordination, Creation of marketing content, Marketing web/viral, Process implementation, Strategic watch and competitors analysis, Web 2.0 business opportunities, Web innovation, International business development, Case studies, Research market, Business analysis, Data analysis, Project management, Cross-cultural management, Leadership.
668 contactsOnboarding & Account Management
Trustpilot is born and raised to help consumers take decisions based on trusted reviews and generate immediate business impact for any kind of e-commerce company. We improve search engine results, increase conversion ratios and generally help build online reputation to reduce churn and increase customer life-time value. We have global and sky-high ambitions as one of the most exciting internet companies in Europe.
General Management:
- Market visibility development
- Strategic watch French market
- Marketing management
Account Management:
- Customer Relationship Management
- Renewals
Onboarding:
- Helpdesk new customers
- Follow up of the set up
- Technical issues solver
Maintenance:
- Translation and optimization (contents, images) of the French website
- Reviews & users moderator
- Safety & legal issues French market
2010 - 2011Business and strategic development on the French market.
Trustpilot proposes different services for online companies regarding collection and communication of customers reviews. The aim is not only to create safe online shopping but also social shopping experience.
Responsibilities:
- Translation and optimization (contents, images) of the French website
- Creation of marketing and public relations content
- Development of sales activity and creation of a customers’ portfolio
- Customer relationship management
- Strategic watch and competitors analysis
- Marketing strategy coordination: advertisement, articles etc.
Achievements: Global update of the French portal. Set-up of the marketing contents. Deal closed with the first customers on the French market.
Outcome: Ability to work in a fast-growing start-up with a lot of responsibilities and autonomy.
2010 - 2011Part-time job, projects for Danisco, Westpack, Simcorp, Hempel, GAC & Haldor Topsoe.
Lindberg International is a market research company supplying a unique combination of global market research and down-to-earth sales and marketing advices to its customers.
Responsibilities:
- Translation and preparation of the questionnaires
- Realization of interviews on the phone
- Collect, resume and analysis of data
- Customer satisfaction studies
- Reports
Achievements: Between 60 and 75% of interviews made from the contacts reached for the different projects on various markets (Europe, North America, Asia, Middle East etc.).
Outcome: Ability to deal with different projects and with people from various markets.
2008 - 2008Internship, first year of Master, Push marketing development.
Manpower is a world leader in innovative workforce solutions; creating and delivering services such as temporary work solutions that enable its clients to win in the changing world of work.
Responsibilities:
- Implementation of the Push Marketing Action
- Research of vacant positions
- Research of the candidates answering the positions’ criteria
- Job interviews and tests
- Presentation of the candidates selected to the companies
Achievements: 3 full-time and 4 part-time employments created thanks to the Push Marketing Action.
Outcome: Ability to coordinate a large range of people, develop strategic thinking for high employee performance.
2007 - 2008Master degree extra program in a professional environment; project work.
Apertys was a micro enterprise, created under supervision of IAE Lyon, providing Junior Consulting activity.
Responsibilities: Development of a project: find a company with export plans, complete a market research and make a global analysis.
Achievements: Market study for a tea production company regarding export possibilities on the Benelux area with potential distributors.
Outcome: Ability to lead a team of 4 people, complete a project from first until last stage.
2006 - 2006This experience was my internship during my second year of Applied Physics. The CARMA is a center of research development focused on the development of new materials.
Tasks:
- Development of a chassis measuring electrical conductivity.
- Study of electrical conductivity in loaded adhesives.